FAQ

1. When will my order arrive?
We generally deliver all orders within 3-7 business days, though most deliveries arrive within 2-5 business days. However, sometimes there may be delays due to public holidays, which are entirely beyond our control.

2. How can I track my order?
When your order is shipped, we will immediately send you an email containing the tracking number. Using this, you'll be able to know where your item is and when it will arrive. If you do not receive this email, please contact us at Contact@signaturemg.com.

**3. Will I have to pay any additional fees or taxes on my order?**
This depends on the region you are ordering from. For example, if you order from Europe, you will be charged VTA duties. In other words, you will be responsible for all import duties, customs, and taxes. Please note that signaturemg.com has no control over any customs fees and taxes imposed by the country where your order is being shipped. We cannot tell you the cost of these fees as they vary by country. Since these fees are not calculated or applied to orders through Maa3ak.com, please contact your local customs for more information if you're unsure about the fees.

**4. What if the item I received is damaged or defective?**
We always work hard to ensure that all items are of the highest quality and guarantee our customers a great brand experience. However, if you have concerns about a defective or damaged product, please email us at Contact@signaturemg.com so we can urgently review it and find the best solution for you.

**5. What is your return policy?**
We offer a hassle-free return within 14 days after delivery. The item(s) must be in their original condition. The item(s) must not have been used in any way. Unfortunately, we cannot accept any returns that do not meet the above requirements. signaturemg.com offers a full refund (product price excluding original shipping cost). All returns must be sent to our warehouses in the United States and Europe. However, the address where you should submit your return will be provided when you contact us for returns at Contact@signaturemg.com.

**6. How do I request a return?**
To initiate a return, simply email us at Contact@signaturemg.com using the same email address you used to order the item. We will send you the address you need to use to send the items back. Once the items are received, you will receive a refund (item price excluding original shipping cost). signaturemg.com cannot be held responsible for items lost during the return process. We recommend using a registered postal service for returns and keeping a record of tracking details.

7. Does athathy.com deliver worldwide?**
Currently, we deliver only to the **Arab Republic of Egypt**. We have partnered with a variety of shipping companies to ensure easy access for our customers.

8. How much does delivery cost?**
This depends on the item and the amount spent on purchases. However, on the shipping page, you can find details about shipments and costs.

**9. What payment methods does signaturemg.com accept?**
We currently accept **credit cards, PayPal, Cash on Delivery, and installment payments**. If you would like to use a different payment method, our team will assist you with your order! Please contact us directly at Contact@signaturemg.com to arrange payment.

**10. What products does your store specialize in?**
Our store specializes in high-quality clothing and lifestyle products in general, made from the finest materials with professional finishing.

**11. What is your unique value proposition?**
Our unique value proposition lies in our diverse range of clothing collections. We offer a full range of clothing, shoes, and bags that complement your elegance and lifestyle.

**12. Is it safe to shop online at signaturemg.com?**
Absolutely! signaturemg.com uses a variety of technological security measures to ensure secure payments for both us and our customers. Additionally, our privacy policy states that we do not store any credit card details, nor do we store or share your personal information with any third party. However, if you are still concerned about placing your order, please contact us at Contact@signaturemg.com, and we will get in touch with you regarding an alternative way to place your order!

**13. How can I contact you?**
To contact our team, you can use the 24/7 live chat on the website or email us at Contact@signaturemg.com.